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To Your Credit - When a customer requests credit
by June Campbell
When a customer requests credit, do you:
A. Turn to your previously developed credit policy for the answer, or
B. Stammer and wonder what to do next?
For those of you who selected the latter, here's some tips from an entrepreneur with over 35 years experience in
credit and collections. Ian A. Love, owner of Alexian Accounts Receivable Services, offers the following tips.
1. Don't give credit until you can answer the following questions to your satisfaction:
- Who exactly is your client?
- Is your client credit worthy?
- How much credit is required and how long will you be expected to wait for payment?
- Do I have enough financial resources to support the transaction (which includes the possibility of never being
- Does your client understand and acknowledge the credit line (limit) you will operate?
- What is the payment terms you are extending?
2. When you develop a credit policy, decide on net monthly terms and base it upon the industry that you are
3. Run a credit check on a new customer before giving credit. Get information from a Credit Bureau and ask for
trade references. Be on the look out for suppliers who aren't listed as references. They may have a study to tell
that you need to hear.
4. Chase the dollar, not the sale. For example, suppose your salesperson sells someone $100,000 worth of merchandise
on credit. The salesperson may consider only the profit from the sale. But if the customer goes bankrupt, you stand
to lose not only the profit but the expenditures that went into the project as well, to say nothing of the time
your credit manager will spend trying to collect before the bankruptcy takes place. Don't be swayed by the lure
of the profit without doing your homework.
5. Look for reasons to say, "yes." All to often, businesses make a quick "no" decision re granting
credit. Then they feel uncomfortable and give in to the customer's persuasive arguments. Keep looking until you
find a concrete reason why you should say "yes," and don't grant credit until you find it. While looking
for the reason to say "yes," you might also discover the reason to say "no."
6. Keep close to the sales and marketing people. They have to fully understand your credit policy and may have
concerns or suggestions to contribute.
7. Develop a procedure manual that you will share with the accountant, the sales department, management, and sales
and marketing. Make sure that each department understands what each other's role is in processing the sale. Cover
very single step from opening a new account to when you make your first collection call to when you get more forceful
in your activities, to when to go through small claims court, etc. The whole idea is to get the decision- making
points of the journey outlined in an orderly manner and make to good decisions rather than reactionary decisions.
Ian Love can be reached for consultation at firstname.lastname@example.org
June Campbell is a professional writer whose work has appeared in a variety of international publications, including
Entrepreneur International, BC Business, Mountain Living, American Iron and Canada Computes. She also provides
business writing services as well as offering online sales of "How-to Booklets and Templates for Business"
from her Web site. (http://www.nightcats.com)
Tags: Money Matters