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-- Ten Important Hints for Increasing Sales
Ten Important Hints for Increasing Sales
By Dr. Robert Sullivan
In these busy times, the customer's choice to purchase may be
based on how easy it is to make the purchase rather than price!
Here are a ten ideas to make your product or service easy for
customers to purchase:
1. Accept credit cards for payment. This is mandatory. The
majority of small purchases is by credit card. However, be
careful in choosing your credit card merchant provider. There
are agents that are charging excessive rates and fees. As
always, caveat emptor.
2. Provide a money-back, no-questions asked return policy.
3. Distribute free catalogs. (... but include a "price" on the
cover, say $5.00.) The recipient then feels good about getting
your "$5.00" catalog free!
4. Get an 800 number for sales and service. Ensure the number
is well attended. Do it yourself if possible! Again, as with the
credit card merchant account warning above, choose your
provider with care. It is now very easy and inexpensive to
maintain an 800 number. The 800 number may simply "piggy back"
on your existing business line, if desired. Very handy.
5. Provide a strong guarantee for your product or service. If
possible, offer "lifetime" guarantees. This is a very strong
selling point but statistics show very, very few customers ever
take advantage of such a guarantee.
6. Give away something free (possibly in conjunction with a
purchase) from time to time.
7. If you're in the retail business, maintain store hours in
evenings and on weekends.
8. Provide a delivery service (or service at the customer's
9. Follow up sales to the extent possible. Personal calls for
big ticket sales or a returnable post card for higher volume
sales can make a lasting impression ... and a return customer!
10. Have a "preferred customer" sale.
Robert Sullivan is the author of The Small Business Start-Up
Guide, and United States Government - New Customer!. He
frequently lectures on starting small businesses and appears on
CNBC's "Minding Your Business" as a small business expert. His
books may be ordered toll-free by calling 1 800 375 8439.
Robert also developed and maintains an extensive award-winning
Internet website, "The Small Business Advisor," at
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Tags: Sales and Marketing